Account Support FAQs

Why can't I log into my account?

Usually, you are having an issue logging in due to two things:

1. Your password isn't working - the fix? Change your password by clicking "Forgot My Password" and reset it.

2. You used a different email when you first purchased or created an account and are trying to log in with another one. Always check that you are using the email you first signed up with.


How can I access my account details?

Once you log into the platform, you can click the icon in the top left and choose "My Account".

How can I access my order history and billing details, and certificates?

Under the "My Account" area, you can access a host of information including your order history, billing details, and certificates.

How can I update my credit card details or adjust my subscription?

To access your billing details, click on your name or picture in the top right of the header and select My Account. Then select the Billing tab.

Content & Curriculum FAQs

Why can't I access my course?

If you have successfully logged in and don't see your purchased course on your dashboard, please double-check the email under which your receipt was sent and the email you are logged in with. Sometimes, an email is used when purchasing and swapped when logging in.

What score do I need to pass my course and receive my certificate?

The passing grade for our assessments and quizzes is 80%. You must complete 100% of the curriculum and have passed the quizzes in order to receive both the certificate and credits allotted (depending on your course). 


Don't see your issue above?

Simply reach out by emailing our support team below and we'll be happy to help you in a timely manner!